At Lesja, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, you may return or exchange your item under the following conditions:
- Return period: You may request a return or exchange within 14 days of receiving your order.
- Condition of the product: The item must be unused, clean, and returned in its original packaging. Products that show signs of use or damage may not be eligible for a full refund.
- Return shipping: Return shipping costs will be covered by us. We will provide you with a prepaid UPS return label once your return request has been approved.
- Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–7 business days.
- Exchanges: are not accepted.
- Returns are only accepted within 14 days and only for products that are damaged during shipping.
To initiate a return or exchange, please contact us at sales@lesja.com.tr with your order number and details. We will guide you through the process.